Safely Returning to Broadway

Updated January 10, 2022

We can’t wait to welcome everyone back to Broadway!

Please Note: Answers to these FAQs may be updated periodically and new FAQs may be added. Please check back regularly prior to your visit to the theatre to ensure you have the most up-to-date information.

Contents

Purchasing Tickets

How do I buy tickets?

You can purchase tickets on SeatGeek.com, via phone at (888) 985-9421, or at the theatre box office (if open).

How do I purchase accessible seating?

Wheelchair, aisle transfer, companion seats and seats for the visually and hearing impaired can be purchased on SeatGeek.com, if locations are available. Use the Accessibility filter to locate seats that will best meet your needs.

How do I access my SeatGeek ticket?

All tickets are mobile tickets that must be displayed on a smartphone. You can find your tickets in the tickets tab of your account on SeatGeek.com and in the SeatGeek app. If you do not see your tickets in the tickets tab of your SeatGeek account, you may need to complete a simple Account Linking process.

If you do not have a smartphone, visit the theatre box office on the day of your performance for assistance.

Do I need to use the SeatGeek app to display my tickets / I can’t download the SeatGeek app, what do I do?

While you may choose to display your tickets using the SeatGeek app, you can also display them using a mobile browser. Just log into SeatGeek.com from your preferred web browser on your phone or mobile device, and open your tickets in the Tickets tab.

How do I send a ticket to someone on SeatGeek?

Sending tickets to friends on SeatGeek is easy. View step-by-step instructions and walkthrough videos on SeatGeek here.

How do I sell a ticket on SeatGeek?

Selling your tickets on SeatGeek is easy. View step-by-step instructions and walkthrough videos on SeatGeek here.

Please note: SeatGeek can only support payouts to banks in the United States. Resale on SeatGeek may not be available for all shows.

There are multiple people in my party. Does each person need to have their own ticket on their phone?

You do not need to send a ticket to each person in your party, as long as you enter the theatre together. If you’d like each person to have their own mobile ticket, sending a ticket to someone is easy on SeatGeek.

What is your return policy?

Ticket holders may transfer their tickets free of charge or resell their tickets if they purchased through SeatGeek or the Box Office and are unable to attend on the day of the show.  

For all Jujamcyn shows, ticket holders may also return tickets purchased from the Official Online Box Office or via phone from SeatGeek.com for performances through April 30, 2022 for a refund or exchange. For all other tickets please contact your point of purchase for assistance.

To request an exchange or refund, visit https://www.jujamcyn.com/help/ and fill out the Refunds & Exchanges form. Terms and conditions apply.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact [email protected].

I didn’t buy my ticket on SeatGeek. Is my ticket still valid?

Official primary tickets for shows in Jujamcyn theatres can only be purchased on the SeatGeek platform and at the theatre box office. Screenshots and printouts of mobile tickets will not be accepted for entry into the theatre.

COVID-19

What health & safety protocols will be in place?

Jujamcyn Theaters is deeply committed to the health and safety of our audiences, performers, and staff. Based on CDC and New York state guidelines at the time of performance, protocols may include contact tracing survey, vaccination or negative test verification, limitations on belongings in the theatre, proper mask usage, assigned entry times, contactless temperature check, social distancing, and more.

For the very special Can Can! seating experience at Moulin Rouge! The Musical, additional health and safety protocols are in place. Read about them here.

What is your current vaccination policy?

The following policy applies to all ticket holders for performances through April 30, 2022.

Vaccine Policy

All ticket holders will need to be fully vaccinated with an FDA or WHO authorized vaccine in order to attend a performance at a Jujamcyn theatre and must provide proof one of the following:

  • 2 doses of an FDA or WHO authorized 2-dose COVID-19 vaccine dated at least 14 days before the performance date, or 
  • 1 dose of an FDA or WHO authorized single-dose COVID-19 vaccine dated at least 14 days before the performance date.

All ticket holders must also present a government-issued photo ID such as a driver’s license or passport. Ticket holders younger than 18 may present a government-issued ID or school ID, with or without a photo.

Valid proof of vaccination or negative test

Proof of vaccination (or negative test) must come directly from the healthcare provider that performed the vaccination or test. Ticket holders can present proof via an official governmental mobile app or website containing vaccination or testing information, or a photo or physical copy of a vaccination card or test result. New York State residents, or anyone who received a COVID-19 vaccine or was administered a COVID-19 test in New York State, may present proof through the use of the Excelsior Pass (for more details, visit: https://epass.ny.gov).

Policy exceptions

The only exceptions to the above policy will be for ticket holders under the age of 5, those who need reasonable accommodations due to a medical exception or sincerely held religious belief that prevents vaccination, and those who are not 14 days past their final vaccination. These ticket holders must provide proof of at least one of the following:

  • A negative COVID-19 PCR test performed by a medical professional taken within 72 hours of the performance start time that clearly shows the date and time of the test, or
  • A negative COVID-19 antigen test taken within 6 hours of the performance start time that clearly shows the date and time of the test. This test may be performed by a medical professional or by using an over-the-counter testing kit.

Can Can! Seating at Moulin Rouge! The Musical at the Al Hirschfeld Theatre is subject to additional policies and protocols due to its close proximity to the stage and performers. More details on the requirements for these seats here.

This policy is subject to change, but will be clearly communicated to ticket holders in advance of their performance.

Do my two doses need to be from the same vaccine?

For international ticket holders, 2 doses of any “mix and match” combination of FDA or WHO approved COVID-19 vaccines is acceptable. The doses must have been administered at least 17 days apart, and at least 14 days must have passed since your second dose.

Do I need a COVID booster shot to attend my performance?

At this time, we are not requiring COVID booster shots to attend a performance in a Jujamcyn theatre.

What if my proof-of-vaccination is not in English?

We will be accepting proof-of-vaccination for all FDA and WHO approved vaccines. If your proof-of-vaccination is not in English, please locate a COVID Safety Officer or other Theatre employee for assistance at your time of entry.

What is your mask policy?

All ticket holders, regardless of vaccination status, must properly wear a mask at all times except while actively eating or drinking when seated. All masks must completely cover the nose and mouth, and must comply with the CDC guidelines for acceptable face coverings.

Is theatre seating socially distant?

All theatre seating is not socially distant.

What other COVID protocols will be in place?

  • Contactless options will be available for transactions upon entry and for in-venue purchases.
  • All auditorium ventilation systems have been upgraded to MERV 13 filters.
  • EPA approved cleaning products are used along with rigorous cleaning and sanitation protocols.

Specific health & safety protocols are subject to change but will be clearly communicated to ticket holders in advance of their performance. Ticket holders who do not comply with venue protocols will not be admitted. More details on our Ticket Holder Terms & Conditions page.

Wait! I have other questions!

We’re here to help! Please reach out to [email protected] for assistance.