Ticket Holder Terms & Conditions

Updated July 27, 2023

Contents

Terms & Conditions

These terms and conditions relate to an individual’s use of a ticket to gain admittance to any of the following venues owned and operated by Jujamcyn Theaters LLC (each individual holding a ticket to gain admittance, a “holder” or a “holder of a ticket” as used in this policy): (1) the St. James Theatre, (2) the Al Hirschfeld Theatre, (3) the August Wilson Theatre, (4) the Eugene O’Neill Theatre, and (5) the Walter Kerr Theatre (each of the foregoing theaters, a “venue” as used in this policy). We may amend or update these terms and conditions at any time. You can determine whether these terms and conditions have been revised since your last visit by referring to the “Updated” date at the top of this page.

Certain Restrictions/Unlawful Sale or Resale

A ticket cannot be replaced if lost, stolen or destroyed and is valid only for the performance of the event occurring on the date and at the time, and for the seat location, set forth on the ticket. A ticket is not redeemable for cash. No tickets to an event may be resold within 500 feet from the physical structure of the venue where such event is being presented under penalty of law. The unlawful sale or resale or attempted unlawful sale or resale of a ticket is grounds for seizure and cancellation without compensation. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and, if so, are void. If a venue has authority to set the maximum premium at which a ticket may be resold or offered for resale, such ticket may not be resold for an amount in excess of the face value of such ticket. Certain maximum resale premiums and restrictions may apply. No ticket may be used for advertising, promotion or other trade purposes without the written consent of issuer. Applicable taxes are included in the face value of each ticket sold through Jujamcyn Theaters LLC’s official primary ticketing services platform. Unauthorized use or duplication of a ticket, in whole or in part, is strictly prohibited. 

All Sales Final; Transfer & Resale Policy

All sales for performances in a Jujamcyn Theaters venue are final.

Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. For the full terms and conditions of the Transfer and Resale Policy, please visit https://www.jujamcyn.com/transfer-resale.

Revocable License/Venue May Refuse Admission

Each ticket is a revocable license and admission may be refused upon refunding the purchase price appearing thereon. In addition, venue management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be unsafe or disorderly, who uses inappropriate, vulgar or abusive language, who fails to comply with the venue’s policies, or who fails to comply with the terms and conditions set forth herein or any other policy referred to herein or located at www.jujamcyn.com. Each person entering a venue and such person’s belongings may be searched on entry or re-entry into such venue and by entering a venue, each holder of a ticket consents to such searches and waives any and all claims that may arise with respect to such searches. If an individual elects not to consent to such searches, such individual may be denied entry to a venue without refund or other compensation.

Recording of the Event Prohibited

Holder of a ticket agrees not to transmit or aid in transmitting any description, account, picture or reproduction of all or any part of any event in a venue. Breach of the foregoing will automatically terminate the license under each ticket held by such holder.

LATECOMERS WILL BE SEATED AT THE DISCRETION OF MANAGEMENT. EVENT, DATE, TIME & PERFORMERS SUBJECT TO CHANGE.

CHILDREN UNDER THE AGE OF 4 WILL NOT BE ADMITTED INTO ANY VENUE UNLESS OTHERWISE PERMITTED BY THE POLICIES ESTABLISHED FOR A PARTICULAR EVENT.

Health & Safety Measures

Jujamcyn Theaters is committed to the health and safety of our audiences, performers, and staff. All theatre ventilation systems are enhanced with MERV13 filters and rigorous cleaning and sanitation protocols are in place.

Specific health and safety protocols are subject to change. Please check for updates on Jujamcyn.com in advance of your performance date. Ticket holders who do not comply with venue protocols will not be admitted.