Customer Service | Jujamcyn Theaters

All performances through May 30, 2021 are canceled . More information here

Can we help with one of the following?

Did you miss your show?
Did you lose something at the theatre?

Contact first name*

Contact last name*

Contact email*

Contact phone

Which show did you miss?*
HadestownMean GirlsMoulin Rouge!The Book of Mormon

We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited. Kindly provide the following information, and we will be in touch when past dating is available.

We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.

We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is extremely limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.

Date of missed show*

Time of missed show*

Ticket vendor*

Ticketmaster order number

Number of tickets*

Seat section*

Seat row(s) and number(s)*

Reason for missed performance*

Reason for missed performance (other)

Limitations to rescheduling

Image of ticket
I don't have one

Thank you for submitting your request. We will get back to you as soon as possible! Keep in mind that outside of business hours, responses may be delayed, and you may be able to recover your item by visiting the theatre box office or stage door.

Thank you for submitting your request! You will receive an email confirmation with more details and further instructions. Please do not submit more than one request for the same performance/seat locations. We look forward to seeing you soon!

Ticketing questions

Please contact our Customer Service Department at [email protected] or call us at (212) 840-0479.

Digital Lottery

Please contact Lucky Seat at [email protected].

Everything else

Please contact our Customer Service Department at [email protected] or call us at (212) 840-0479.