Customer Service

Customer Service

Performance Statuses

Current performance statuses are available here.

Policies by Show

Find more information about each shows’ policies, including masking and vaccination validation, by clicking a link below:

August Wilson’s The Piano Lesson

Funny Girl

Hadestown

Moulin Rouge! The Musical

The Book of Mormon

Ticketing

Our Ticket Holder Terms & Conditions is available here.

For questions about SeatGeek or the Box Office, email Customer Service Department at [email protected] or call us at (212) 840-0479.

For questions about the digital lottery, contact Lucky Seat at [email protected] or visit LuckySeat.com for more information.

For all other tickets, please reach out to your point of purchase for assistance.

Can we help with one of the following?

















      We are sorry that you missed the show for which you had tickets! Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited. Kindly provide the following information, and we will be in touch when past dating is available.

      We are sorry that you missed the show for which you had tickets! Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.

      We are sorry that you missed the show for which you had tickets! Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is extremely limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.












        All sales are final for any show in a Jujamcyn theatre. If you are not able to attend a performance, tickets may be transferred or resold subject to applicable laws and regulations. Terms and conditions apply: jujamcyn.com/transfer-resale

        If you have missed your performance, please select "I Missed My Show" above and fill out and submit the form to participate in our courtesy Past-Date Program. Someone from our team will get back to you when we have available dates to offer.

        If you would like to request a refund or exchange due to extenuating circumstances, please fill out and submit the form below. Requests are not guaranteed, and will be reviewed on a case-by-case basis. Please select the appropriate reason for your request. If you need to add additional information, select "Other" as a reason and use the text field.

        If you purchased your tickets from a seller other than Seatgeek or one of our box offices, please return to the original point of purchase for assistance with requesting a refund or exchange.


















        Privacy

        Our Privacy Policy is available here.

        To request information about your data, that we delete your data, or that we do not sell your information, please fill out this form.

        Employment at Jujamcyn Theatres

        More information about hiring at Jujamcyn Theatres and current job openings is available here.

        Other Questions

        Please contact our Customer Service Department at [email protected] or call us at (212) 840-0479.