Customer Service | Jujamcyn Theaters

Find out more about canceled performances here

Find out how Broadway is returning safely here.

Can we help with one of the following?

Refunds & Exchanges
Did you miss your show?
Did you lose something?

Contact first name*

Contact last name*

Contact email*

Contact phone

Which show did you miss?*
HadestownMoulin Rouge!The Book of Mormon

We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited. Kindly provide the following information, and we will be in touch when past dating is available.

We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.

We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is extremely limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.

Date of missed show*

Time of missed show*

Point of purchase*

Order number

Number of tickets*

Seat section*

Seat row(s) and number(s)*

Reason for missed performance*

Reason for missed performance (other)

Limitations to rescheduling

Image of ticket
I don't have one

For performances through February 28, 2022, guests may receive a free refund or exchange for tickets purchased as 'Official Online Box Office' tickets on SeatGeek.com, by phone from Seatgeek.com, or at a Jujamcyn Theaters box office. Terms and conditions apply: jujamcyn.com/refunds-exchanges

Refunds and exchanges must be requested by filling out this form at least 2 hours prior to the advertised performance date and time. If it is less than 2 hours prior to the advertised performance date and time, please contact [email protected].

For tickets purchased from other sellers, please return to the original point of purchase for assistance with a refund or exchange.

Contact first name*

Contact last name*

Contact email*

Contact phone

Select your show*
HadestownMoulin Rouge!The Book of Mormon

Date of show*

Time of show*

Point of purchase*

Order number

Number of tickets*

Seat section*

Seat row(s) and number(s)*

Would you like a refund or exchange?*
RefundExchange

Please detail your preferred exchange date, time and seat locations.

Image of ticket
I don't have one

Ticketing questions

Please contact our Customer Service Department at [email protected] or call us at (212) 840-0479.

Digital Lottery

Please contact Lucky Seat at [email protected].

Everything else

Please contact our Customer Service Department at [email protected] or call us at (212) 840-0479.