Customer Service

Customer Service

Find out how Broadway is returning safely here.

Can we help with one of the following?

















      We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited. Kindly provide the following information, and we will be in touch when past dating is available.

      We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.

      We are sorry that you missed the show for which you had tickets! Although we cannot refund or exchange unscanned tickets, Jujamcyn Theaters extends a courtesy service called Past Dating, that gives you an opportunity to attend a show in the future, depending on availability. Please note that availability for past-dating is extremely limited, and may not be available for some time. Kindly provide the following information, and we will be in touch when past-dating becomes available.












        For performances through February 28, 2022, guests may receive a free refund or exchange for tickets purchased as 'Official Online Box Office' tickets on SeatGeek.com, by phone from Seatgeek.com, or at a Jujamcyn Theaters box office. Terms and conditions apply: jujamcyn.com/transfer-return

        Refunds and exchanges must be requested by filling out this form at least 2 hours prior to the advertised performance date and time. If it is less than 2 hours prior to the advertised performance date and time, please contact [email protected].

        For tickets purchased from other sellers, please return to the original point of purchase for assistance with a refund or exchange.


















        Ticketing questions

        Please contact our Customer Service Department at [email protected] or call us at (212) 840-0479.

        Digital Lottery

        Please contact Lucky Seat at [email protected].

        Everything else

        Please contact our Customer Service Department at [email protected] or call us at (212) 840-0479.