At a glance
The Walter Kerr Theatre
219 West 48th Street
Between Broadway Avenue & 8th Avenue
Approximately 2 hours and 25 minutes, including one 15 minute intermission.↑ back to the top
By phoneCall (877) 250-2929
The Box Office is currently closed
219 West 48th Street
A limited number of tickets for each performance will be sold via online lottery. Entries will be accepted at luckyseat.com.
Standing room tickets
For sold-out performances, a limited number of $39 standing-room tickets will be available at the box office starting at 12pm for matinees and 5pm for evening performances. Standing-room tickets can be purchased with cash or debit/credit cards. Limit of 1 ticket per person. Once the line forms, please join the end of the line when you arrive and do not hold/reserve a place in line for someone else.
Cancellation tickets may be available for some performances on the day of the performance.
Hadestown is recommended for ages 12 and up. Children under 4 will not be admitted. Everyone requires a ticket for entry.↑ back to the top
At the theatre
When you arrive
Your safety is our highest concern. Doors will open approximately 45 minutes prior to show time, so please arrive early and leave plenty of time for security screening, which includes walk-through metal detectors and bag inspections. Firearms or weapons of any kind are strictly prohibited inside the theatre, regardless of any licenses or permits.
Where are your seats?
Orchestra seats are located on the main floor of the theatre. Mezzanine seats are located on the second seating level: up 37 steps. The Balcony is located on the third level up: up an additional 15 steps. Please be aware that the theatre does not have an elevator. However, all staircases have handrails.
What to wear?
While some theatre-goers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.
Connect to the internet using the network -Walter_Kerr_Free_WiFi- for better service within the theatre.
Drinks and snacks
As you’re getting settled, please visit either of our bars to enjoy a drink or snack. The bars are located in the back of the Orchestra and Mezzanine levels.
The restrooms are located up one flight of stairs on either side of the Orchestra. The accessible restroom is located on the house left side of the Orchestra level. Gender diversity is welcome here. We encourage you to use the restroom that best fits your gender identity or expression.
There is no coat check at the theatre, but if you have a large bag we’d be happy to check it for you. Please speak to a member of our staff when you arrive.
Take home something to remember
Visit our merchandise booth on the orchestra level to take home a souvenir from the show.↑ back to the top
The Walter Kerr Theatre offers D-Scriptive devices for the blind, I-Caption devices for the deaf, infrared headsets to enhance sound and dialogue, and audio induction neck loops for those who have a “T” switch on their hearing aid or cochlear implant. If an assistive device would help you enjoy the show, please visit the headset booth in Orchestra left. There is no charge, but a valid photo ID is required as a deposit.
The Walter Kerr Theatre provides wheelchair-accessible seating on the Orchestra level of the theatre for all performances for patrons who use wheelchairs and their companions. There are no steps leading into the Orchestra level of the theatre from the sidewalk. There are steps to access seating on other levels of the theatre. Pricing for wheelchair-accessible seats on the Orchestra level varies so as to capture the range of prices available throughout the theatre.
To purchase, visit Ticketmaster.com or call Ticketmaster at (877) 250-2929. If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Orchestra seating is accessible without steps with the exception of rows R and S, which are located up 1 step. There are no steps to the designated wheelchair seating locations. Wheelchair seating is in the Orchestra only.
Located on the 2nd Level: up 37 steps from the Orchestra. Entrance to Mezzanine is behind row H. There are handrails along both sides of every aisle in the mezzanine.
Located on the 3rd Level: up 52 steps from the Orchestra. Entrance to Balcony is behind row B.
Please Note: On the Mezzanine or Balcony level, there are approximately 2 steps up/down per row.
For information, please call: (212) 912-9770 or visit tdf.org.
Performances for people with hearing loss
For information, please call: (212) 912-9770 or visit www.tdf.org.
There is a wheelchair accessible unisex restroom located on the main level.↑ back to the top