More details about attending, including COVID-19 safety measures at the Walter Kerr Theatre, available here.
The Walter Kerr Box Office hours will be adjusted on the following holidays:
- December 24, 2022: 10AM – 7:30PM holiday hours for Christmas Eve
- December 25, 2022: closed for Christmas Day
- December 31, 2022: closed for New Year’s Eve
At a glance
The Walter Kerr Theatre
219 West 48th Street
Between Broadway Avenue & 8th Avenue
The show runs approximately 2 hours and 30 minutes, including one 15-minute intermission.↑ back to the top
Get tickets on SeatGeek
By phoneCall (888) 985-9421
Walter Kerr Box Office
Monday 10AM – 6PM
Tuesday to Saturday 10AM – 8PM
Sunday 12PM – 6PM
Advance sales paused prior to curtain
A limited number of $47.50 tickets for each performance will be sold via an online lottery. Visit luckyseat.com to enter.
Hadestown is recommended for ages 12 and up. Children under 4 will not be admitted. Everyone requires a ticket for entry.↑ back to the top
At the theatre
When you arrive
Your safety is our highest concern. Doors will open approximately 45 minutes prior to show time, so please arrive early and leave plenty of time for security screening. All bags are subject to inspection and all guests will go through a metal detector before entering the Walter Kerr Theatre. No weapons of any kind, including firearms, knives, tasers, mace, and pepper spray, are allowed. Additionally, personal alarms, glass bottles/containers, lighters, illegal substances, and alcohol are not permitted. Theatre Management reserves the right to prohibit other items as deemed necessary.
Where are your seats?
Orchestra seating is accessible without steps, with the exception of rows R and S, which are located up 1 step. Mezzanine seating is located on the 2nd level, up 37 steps from the Orchestra. Balcony seating is located on the 3rd level, up 52 steps from the Orchestra. On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine and Balcony levels have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.
Connect to the internet using the network -Walter_Kerr_Free_WiFi- for better service within the theatre.
Drinks and snacks
Drinks and snacks can be purchased at the bars in the back of the Orchestra and Mezzanine levels. Please bring concessions to your seat to enjoy.
Restrooms are located up 1 flight of stairs from the Orchestra. There is an accessible, single-stall, all-gender restroom on the Orchestra level. We encourage you to use the restroom that best fits your gender identity or expression.
There is no coat check at the Walter Kerr Theatre.
Take home something to remember
Merchandise is available for purchase on the Orchestra and Mezzanine levels before curtain, during intermission, and directly after the show.↑ back to the top
The Walter Kerr Theatre offers D-Scriptive devices, I-Caption devices, infrared headsets, audio induction neck loops, and Showtrans devices in Spanish, French, German, Japanese, Portuguese, and Korean. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra lobby. These devices are provided free of charge. To reserve a device in advance of your performance, please email [email protected] or call (212) 757-5679, and provide your name, show and performance details, device request, email address, and phone number.
The Walter Kerr Theatre offers Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating. All accessible seating at the Walter Kerr Theatre is located on the Orchestra level. There are no steps from the sidewalk to the Orchestra level. There are steps with handrails to access seating on all other levels of the theatre.
A Wheelchair Accessible seat is a seat that can be removed, at the request of the ticket holder, to accommodate a wheelchair or mobility scooter. Pricing for Wheelchair Accessible seating varies to capture the range of prices available throughout the theatre.
A Wheelchair Companion seat is a seat that is located next to a Wheelchair Accessible seat. A Wheelchair Companion seat is not a removable seat. Pricing for Wheelchair Companion seating varies to capture the range of prices available throughout the theatre.
An Aisle Transfer seat is a seat located on the aisle with an outer arm that can be raised or removed at the request of the ticket holder. Pricing for Aisle Transfer seating matches that of surrounding seats.
An Aisle Transfer Companion seat is a seat that is located next to an Aisle Transfer seat. An Aisle Transfer Companion seat does not have an adjustable or removable arm. Pricing for Aisle Transfer Companion seating matches that of surrounding seats.
Vision/Hearing Accessible seating is located in the middle of Orchestra Center Row D, the second row from the stage. Pricing for Vision/Hearing Accessible seating matches that of surrounding seats.
Once at the theatre, please ask an usher or other theatre staff member if you need assistance with your accessible seating.
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Orchestra seating is accessible without steps, with the exception of rows R and S, which are located up 1 step. There are no steps to the designated wheelchair or aisle transfer seating locations. Accessible seating is available in the Orchestra only.
Mezzanine seating is located on the 2nd level, up 37 steps from the Orchestra. The entrance to Mezzanine is behind row H. All stairs to and in the Mezzanine level have handrails.
Balcony seating is located on the 3rd level, up 52 steps from the Orchestra. The entrance to the Balcony is behind row B. All stairs to and in the Balcony level have handrails.
Please Note: On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row.
There are no elevators or escalators at the Walter Kerr Theatre. However, all stairs to and in the Mezzanine and Balcony levels have handrails.
There is an accessible restroom on the Orchestra level.↑ back to the top