Attending Hadestown at the Walter Kerr Theatre

Updated May 5, 2022

Please Note: This page may be updated periodically and new sections may be added. Please check back regularly prior to your visit to the theatre to ensure you have the most up-to-date information.

All guests are subject to the Ticket Holder Terms & Conditions.


COVID-19 Policies

Masks Required

All ticket holders for Hadestown performances through at least May 31, 2022 must properly wear a mask at all times except while actively eating or drinking when seated. All masks must completely cover the nose and mouth, and must comply with the CDC guidelines for acceptable face coverings. Mask requirements for performances after May 31 will be announced soon. Check back here for updates.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact [email protected].

These policies are subject to change, but will be clearly communicated to ticket holders in advance of their performance. Ticket holders who do not comply with venue protocols will not be admitted. More details on our Ticket Holder Terms & Conditions page.

Purchasing Tickets

How do I buy tickets to Hadestown?

You can purchase tickets to Hadestown on, via phone at (888) 985-9421, or at the Walter Kerr Theatre box office.

How do I purchase accessible seating?

Wheelchair, aisle transfer, companion seats and seats for the visually and hearing impaired can be purchased on, if locations are available. Use the Accessibility filter to locate seats that will best meet your needs.

How do I access my SeatGeek ticket?

All tickets are mobile tickets that must be displayed on a smartphone. You can find your tickets in the tickets tab of your account on and in the SeatGeek app. If you do not see your tickets in the tickets tab of your SeatGeek account, you may need to complete a simple Account Linking process.

If you do not have a smartphone, visit the Walter Kerr Theatre box office on the day of your performance for assistance.

Do I need to use the SeatGeek app to display my tickets / I can’t download the SeatGeek app, what do I do?

While you may choose to display your tickets using the SeatGeek app, you can also display them using a mobile browser. Just log into from your preferred web browser on your phone or mobile device, and open your tickets in the Tickets tab.

How do I send a ticket to someone on SeatGeek?

Sending tickets to friends on SeatGeek is easy. View step-by-step instructions and walkthrough videos on SeatGeek here.

How do I sell a ticket on SeatGeek?

Selling your tickets on SeatGeek is easy. View step-by-step instructions and walkthrough videos on SeatGeek here. For more information, please see the Transfer & Resale Policy.

There are multiple people in my party. Does each person need to have their own ticket on their phone?

You do not need to send a ticket to each person in your party, as long as you enter the theatre together. If you’d like each person to have their own mobile ticket, sending a ticket to someone is easy on SeatGeek.

I didn’t buy my ticket on SeatGeek. Is my ticket still valid?

Official primary tickets for shows in Jujamcyn theatres can only be purchased on the SeatGeek platform and at the theatre box office. Screenshots and printouts of mobile tickets will not be accepted for entry into the theatre.

Attending the Show

More information about attending Hadestown, including box office hours and show run time, available here.

What if I can’t attend my performance?

All sales for performances of Hadestown are final.

Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. Terms and conditions apply.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact [email protected].

Other Questions

Please reach out to [email protected] for assistance.