At a glance
The Eugene O’Neill Theatre
230 West 49th Street
Between Broadway Avenue & 8th Avenue
2 hours and 30 minutes, including one 15 minute intermission.↑ back to the top
By phoneCall (877) 250-2929
The Box Office is currently closed
230 West 49th Street
A limited number of tickets for each performance will be sold via online lottery. Entries will be accepted at luckyseat.com from one week prior to 11am the day before the performance. At approximately noon the day before the performance names will be drawn at random for a limited number of tickets priced at $40 each. Limit one entry per person and two tickets per winner – entries will be checked for duplicates. Winners will be notified via email. Winners must purchase tickets online using the link provided in their notification email no later than 4:00PM ET the day before the performance. Tickets may be purchased with a valid credit card. Tickets are subject to availability. Tickets will most likely be partial or obstructed view and pairs may be split.
Standing room tickets
Standing room tickets are $40 and are available at the box office 1 hour prior to curtain, only when the performance is sold out. Please know you must be physically able to stand throughout the whole show.
Any tickets that have been returned to the box office are sold at face value to the cancellation line. The line for standing room and cancellation tickets forms at the theatre every day. We cannot recommend the best time to arrive as every day is different.
A FRIENDLY MORMON WARNING: There have been isolated cases of fraudulent tickets being presented at our theater. The best way to avoid this is to purchase tickets from Ticketmaster on the phone, Ticketmaster.com, or at the Eugene O’Neill Theatre Box Office Window in-person.
Parents please be advised that THE BOOK OF MORMON contains explicit language. We invite each family to choose what is suitable, however all guests must be at least ages 4 and up to attend the show.↑ back to the top
At the theatre
When you arrive
Your safety is our highest concern. Doors will open approximately 45 minutes prior to show time, so please arrive early and leave plenty of time for security screening, which includes walk-through metal detectors and bag inspections. Firearms or weapons of any kind are strictly prohibited inside the theatre, regardless of any licenses or permits.
Where are your seats?
All Orchestra seats are located on the main floor of the theatre. There are no steps leading into the Orchestra level of the theatre from the sidewalk. Mezzanine seats are located on the second level: up 25 stairs from the Orchestra. Please be aware that the Eugene O’Neill Theatre does not have an elevator, however all staircases have handrails.
What to wear?
While some theatre-goers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.
Connect to the internet using the network -Eugene_ONeill_Free_WiFi- for better service within the theatre.
Drinks and snacks
As you’re getting settled, please visit our bars (one on each level) to enjoy a drink or snack, which you are welcome to take to your seat.
Men’s and Ladies’ restrooms are located down one flight of stairs from the lobby. The Eugene O’Neill Theatre does not have an elevator. However, an accessible restroom is available in The Time Hotel directly adjacent to the theatre at 224 West 49th Street. A member of the theatre staff will be more than happy to guide guests needing an accessible restroom to The Time Hotel. Gender diversity is welcome here. We encourage you to use the restroom that best fits your gender identity or expression.
There is no coat check at the theatre, but if you have a large bag we’d be happy to check it for you. Please speak to a member of our staff when you arrive. The charge is $3 per item.
Take home something to remember
Visit one of the merchandise booths, one on each level, to take home a souvenir from the show.↑ back to the top
The Eugene O’Neill Theatre offers D-Scriptive devices for the blind, I-Caption devices for the deaf, audio induction neck loops for those who have a “T” switch on their hearing aid or cochlear implant, infrared headsets to enhance sound and dialogue, and Showtrans devices in Japanese, Portuguese, and Spanish. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra Bar lobby. There is no charge, but a valid photo ID is required as a deposit.
The Eugene O’Neill Theatre provides wheelchair-accessible seating on the Orchestra level of the theatre for all performances for patrons who use wheelchairs and their companions. There are no steps leading into the Orchestra level of the theatre from the sidewalk. There are steps to access seating on other levels of the theatre. Pricing for wheelchair-accessible seats on the Orchestra level varies so as to capture the range of prices available throughout the theatre.
To purchase, visit Ticketmaster.com or call Ticketmaster at (877) 250-2929. If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Seating is accessible to all parts of the Orchestra without steps, with the exception of row T which are located up one step. There are no steps to the designated wheelchair seating locations. Wheelchair seating is in the Orchestra only.
Located on the 2nd level: up 25 steps from the Orchestra. There is an additional 15 steps up to the remainder of the Mezzanine. Entrance to Mezzanine is behind row D.
Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row.
For information, please call: (212) 912-9770 or visit tdf.org.
Performances for people with hearing loss
For information, please call: (212) 912-9770 or visit www.tdf.org.
Please Note: There will be an Open Captioned Performance on Wednesday, September 25th, 2019 at 7pm
There is an accessible restroom is available in The Time Hotel directly adjacent to the theatre at 224 West 49th Street. A member of the theatre staff will be more than happy to guide guests needing an accessible restroom to The Time Hotel.↑ back to the top