Transfer & Return Policy

Updated June 10, 2021

Guests who originally purchased their tickets through SeatGeek and are unable to attend their performance may transfer their mobile tickets free of charge, or resell their mobile tickets on SeatGeek.com. Find out how to send tickets to a friend here or resell tickets here.

For all Jujamcyn shows, with the exception of the extremely limited engagement of Springsteen on Broadway, guests may also return their tickets for a refund or exchange, as follows:

For performances through February 28, 2022, guests may receive a free refund or exchange for:

  • ‘Official Online Box Office’ tickets purchased on SeatGeek.com
  • Tickets purchased by phone from Seatgeek.com
  • Tickets purchased at a Jujamcyn Theaters box office

Refunds and exchanges must be requested at https://www.jujamcyn.com/help at least two (2) hours prior to the advertised performance date and time.

For questions, please contact [email protected].

In place of a refund or exchange, guests may always try to attend a future performance through our courtesy Past Dating Policy.

For tickets purchased from other sellers, please return to the original point of purchase for assistance with a refund or exchange.

This policy is subject to change without notice.

Terms & Conditions

Under this policy, a maximum of nine (9) tickets per customer per venue may be approved for an exchange or a refund within a period of ninety (90) consecutive days.

TICKET EXCHANGES AND REFUNDS WILL ONLY BE CONSIDERED WHEN THE ORIGINAL TICKETS ARE PURCHASED THROUGH ONE OF THESE AUTHORIZED PRIMARY SALES CHANNELS: ONLINE AS “OFFICIAL ONLINE BOX OFFICE” TICKETS FROM SEATGEEK.COM; BY PHONE FROM SEATGEEK.COM,OR; THE VENUE BOX OFFICE LOCATED AT THE VENUE ADDRESS. If tickets were not purchased through one of these sales channels, guests will need to contact their point of purchase to inquire about the exchange and/or refund policies of their point of purchase.

Request Submission

THE DEADLINE TO SUBMIT EXCHANGE AND REFUND REQUESTS IS TWO (2) HOURS BEFORE THE ADVERTISED PERFORMANCE DATE AND TIME. Any requests received after this deadline are not eligible under the terms of this policy.

A request is considered submitted after the online form is filled out with accurate information and the guest is presented with a confirmation message that the request was submitted. Any inaccurate information will need to be remedied prior to the request being officially submitted. If the amount of time it takes to remedy the inaccurate information causes the submission deadline to pass, the request will not be eligible for consideration under the terms and conditions of this policy.

All exchange or refund requests must be submitted online by visiting: https://www.jujamcyn.com/help. It is the responsibility of the guest to provide accurate information when submitting the request. Any incomplete or inaccurate information may cause the request to be delayed or denied.

The guest making the request must be the original purchaser of record and will need to validate ownership of the original purchase (i.e. name, order number, e-mail address, method of payment, etc.) when submitting the request.

Refunds

For approved refunds, a credit will be issued to the original method of payment the guest used to make the original purchase.

Exchanges

For approved exchanges, the tickets may be exchanged solely for different performances of the same production for which the tickets were originally purchased, subject to availability, blackout dates and promo restrictions. The amount of money paid on the original ticket will be applied to the exchanged ticket. Any difference in order total will be adjusted upon completion of the exchange. Any credits to be issued will be issued to the original method of payment the guest used to make the original purchase. If there is additional money due, the guest needs to pay this amount before the exchange is completed.

Additional money may be due if (1) a guest chooses a performance or section that costs more than their original purchase; (2) a guest exchanges an originally discounted ticket into a performance where the discount is no longer available or applicable; (3) a guest exchanges an originally discounted ticket into a performance where the discount price is higher; (4) a delivery method is chosen that requires an additional payment.

New special offer, discount and promotion codes may not be applied to exchanged tickets. The ticket exchange will be for the same ticket type and offer that was originally purchased, subject to blackout dates and availability. If a discount and/or promotional offer is not available for the newly requested performance, a refund will be issued for the original purchase and the guest will proceed with a new transaction to purchase the newly requested performance.

Box Office Sales

For tickets purchased at the venue box office, a first and last name along with a minimum of an e-mail address or a phone number must be associated with purchase for the tickets to be eligible for an exchange or a refund. Any tickets purchased at the venue box office without an associated first and last name, and e-mail or phone will not be eligible for an exchange or refund.

SeatGeek Resale Marketplace Sales

‘SeatGeek Resale Marketplace’ tickets purchased on SeatGeek.com are not eligible for return or exchange under this policy. However, guests unable to attend their performance can transfer their electronic tickets or try to attend a future performance through our courtesy Past Dating Policy.

For more information on SeatGeek Resale Marketplace tickets, please visit: https://seatgeek.com/terms

Group Sales

Customers purchasing through a Group Sales Agent should ask the Group Sales Agent to request a refund at least 24 hours before the advertised performance date & time. Only Group Sales Agents may request refunds for Groups tickets and these requests must be made at least 24 hours prior to the performance.

Customers requesting returns of Groups tickets may request the return of one (1) full Groups order every ninety (90) days.

Requests for partial refunds of Groups will follow the Single Ticket policy of nine (9) tickets every ninety (90) days.

For tickets purchased as part of a group, the exchange or refund request of the guest needs to be handled by the group sales agent or agency who coordinated the group booking. Any group tickets that need to be exchanged or refunded may only be requested by the agent or agency of record for that order. Refunds will only be issued back to the original method of payment.

Restrictions

This refund and exchange policy is valid solely for events appearing at the following venues in New York City, which are owned and operated by Jujamcyn Theaters: St. James Theatre, Al Hirschfeld Theatre, August Wilson Theatre, Eugene O’Neill Theatre, and Walter Kerr Theatre.

Approval and/or determination of eligibility of any exchange or refund request is at the sole discretion of venue management. All decisions are final.

Complimentary tickets are not eligible for an exchange or a refund under this policy. Performance dates, times, prices and cast subject to change without notice. Other restrictions may apply. This policy may change without notice.

Requests for refunds and exchanges are voidable if unreadable, inaccurate, incomplete, forged, mechanically reproduced, irregular in any way, or otherwise not in compliance with this refund and exchange policy. Jujamcyn Theaters, SeatGeek, Inc., each event producer, and each of their respective employees, officers, directors, partners, managers, owners, subsidiaries, service providers, contractors, and related entities and affiliates are not responsible for injury or damage to a guest’s or to any other person’s computer(s), mobile device(s), or other equipment, related to or resulting from submission of a request or downloading materials from or using any website through which requests for exchanges or refunds are submitted or processed. If, for any reason, a request is not received as planned, including by reason of internet or other connectivity issues, interruption or delay of telecommunications or other utility services, damage by computer virus, worms, or bugs, tampering, unauthorized intervention, fraud, technical limitations or failures, strikes, industry conditions, bankruptcy or liquidation, marketplace demands, applicable law, unforeseen obstacles, or any other causes that, in the sole opinion of Jujamcyn Theaters, could corrupt, compromise, undermine, or otherwise affect the administration, security, fairness, integrity, viability, or proper conducting of the processing of such request, Jujamcyn Theaters, SeatGeek, Inc., each event producer, and each of their respective employees, officers, directors, partners, managers, owners, subsidiaries, service providers, contractors, and related entities and affiliates shall not be responsible for the failure of any submission, fulfillment or processing of such request, or have any liability to any individual with respect to such failure, and, under all circumstances, Jujamcyn Theaters reserves the right, in its sole and absolute discretion, to determine whether such request is eligible for consideration.

Contact Us

For exchange or refund requests that do not meet the requirements of this policy or if you have any questions about this policy, please contact Jujamcyn Customer Service at [email protected].