Your safety is our highest concern. Doors will open approximately 45 minutes prior to show time, so please arrive early and leave plenty of time for security screening. All bags are subject to inspection and all guests will go through a metal detector before entering the Walter Kerr Theatre. No weapons of any kind, including firearms, knives, tasers, mace, and pepper spray, are allowed. Additionally, personal alarms, glass bottles/containers, lighters, bikes, e-bikes, e-scooters, illegal substances, and alcohol are not permitted. Theatre Management reserves the right to prohibit other items as deemed necessary.
Where are your seats?
Orchestra seating is accessible without steps, with the exception of rows R and S, which are located up 1 step. Mezzanine seating is located on the 2nd level, up 37 steps from the Orchestra. Balcony seating is located on the 3rd level, up 52 steps from the Orchestra. On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine and Balcony levels have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.
Wifi
Connect to the internet using the network -Walter_Kerr_Free_WiFi- for better service within the theatre.
Drinks and snacks
Drinks and snacks can be purchased at the bars in the back of the Orchestra and Mezzanine levels. Please bring concessions to your seat to enjoy.
Restrooms
Restrooms are located up 1 flight of stairs from the Orchestra. There is an accessible, single-stall, all-gender restroom on the Orchestra level. We encourage you to use the restroom that best fits your gender identity or expression.
Coat check
There is no coat check at the Walter Kerr Theatre.
Take home something to remember
Merchandise is available for purchase on the Orchestra and Mezzanine levels before curtain, during intermission, and directly after the show.
The Walter Kerr Theatre offers Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating. All accessible seating at the Walter Kerr Theatre is located on the Orchestra level. There are no steps from the sidewalk to the Orchestra level. There are steps with handrails to access seating on all other levels of the theatre.
A Wheelchair Accessible seat is a seat that can be removed, at the request of the ticket holder, to accommodate a wheelchair or mobility scooter. Pricing for Wheelchair Accessible seating varies to capture the range of prices available throughout the theatre.
A Wheelchair Companion seat is a seat that is located next to a Wheelchair Accessible seat. A Wheelchair Companion seat is not a removable seat. Pricing for Wheelchair Companion seating varies to capture the range of prices available throughout the theatre.
An Aisle Transfer seat is a seat located on the aisle with an outer arm that can be raised or removed at the request of the ticket holder. Pricing for Aisle Transfer seating matches that of surrounding seats.
An Aisle Transfer Companion seat is a seat that is located next to an Aisle Transfer seat. An Aisle Transfer Companion seat does not have an adjustable or removable arm. Pricing for Aisle Transfer Companion seating matches that of surrounding seats.
Vision/Hearing Accessible seating is located in the middle of Orchestra Center Row D, the second row from the stage. Pricing for Vision/Hearing Accessible seating matches that of surrounding seats.
Once at the theatre, please ask an usher or other theatre staff member if you need assistance with your accessible seating.
Accessible tickets
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Orchestra seating is accessible without steps, with the exception of rows R and S, which are located up 1 step. There are no steps to the designated wheelchair or aisle transfer seating locations. Accessible seating is available in the Orchestra only.
Mezzanine seating is located on the 2nd level, up 37 steps from the Orchestra. The entrance to Mezzanine is behind row H. All stairs to and in the Mezzanine level have handrails.
Balcony seating is located on the 3rd level, up 52 steps from the Orchestra. The entrance to the Balcony is behind row B. All stairs to and in the Balcony level have handrails.
Please Note: On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row.
Assistive devices
The Walter Kerr Theatre offers D-Scriptive devices, I-Caption devices, infrared headsets, audio induction neck loops, and Showtrans devices in Spanish, French, German, Japanese, Portuguese, and Korean. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra lobby. These devices are provided free of charge. To reserve a device in advance of your performance, please visit www.soundassociates.com/broadway-listings or email [email protected] and provide your name, show and performance details, device request, email address, and phone number.
Elevators/Escalator
There are no elevators or escalators at the Walter Kerr Theatre. However, all stairs to and in the Mezzanine and Balcony levels have handrails.
Restroom
There is an accessible restroom on the Orchestra level.
Your safety is our highest concern. Doors will open approximately 40 minutes prior to show time, so please arrive early and leave plenty of time for security screening. All bags are subject to inspection and all guests will go through a metal detector before entering the Al Hirschfeld Theatre. No weapons of any kind, including firearms, knives, tasers, mace, and pepper spray, are allowed. Additionally, personal alarms, glass bottles/containers, lighters, bikes, e-bikes, e-scooters, illegal substances, and alcohol are not permitted. Theatre Management reserves the right to prohibit other items as deemed necessary.
Where are your seats?
Orchestra and Can Can! seats are located on the main floor of the theatre. Mezzanine seating is located on the 2nd level, up 27 steps from the Orchestra. On the Mezzanine level, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine level have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.
Wifi
Connect to the internet using the network -Al_Hirschfeld_Theatre_Free_Wifi- for better service within the theatre.
Drinks and snacks
Drinks and snacks can be purchased at the bars on each level of the theatre. Please bring concessions to your seat to enjoy.
Restrooms
The Women’s restroom is located 1 flight down from the Orchestra level, and the Men’s restroom is on the Mezzanine level. There is an accessible, single-stall, all-gender restroom on the Orchestra level. We encourage you to use the restroom that best fits your gender identity or expression.
Coat check
The coat check is located 1 flight down from the Orchestra level. The charge is $3 per item.
Take home something to remember
Merchandise is available for purchase on every level before curtain, during intermission, and directly after the show.
The Al Hirschfeld Theatre offers Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating. All accessible seating at the Al Hirschfeld Theatre is located on the Orchestra level. There are no steps from the sidewalk to the Orchestra level. There are steps with handrails to access seating on all other levels of the theatre.
A Wheelchair Accessible seat is a seat that can be removed, at the request of the ticket holder, to accommodate a wheelchair or mobility scooter. Pricing for Wheelchair Accessible seating varies to capture the range of prices available throughout the theatre.
A Wheelchair Companion seat is a seat that is located next to or in front of a Wheelchair Accessible seat. A Wheelchair Companion seat is not a removable seat. Pricing for Wheelchair Companion seating varies to capture the range of prices available throughout the theatre.
An Aisle Transfer seat is a seat located on the aisle with an outer arm that can be raised or removed at the request of the ticket holder. Pricing for Aisle Transfer seating matches that of surrounding seats.
An Aisle Transfer Companion seat is a seat that is located next to an Aisle Transfer seat. An Aisle Transfer Companion seat does not have an adjustable or removable arm. Pricing for Aisle Transfer Companion seating matches that of surrounding seats.
Vision/Hearing Accessible seating is located in the middle of Orchestra Center Row D, the second row from the stage. Pricing for Vision/Hearing Accessible seating matches that of surrounding seats.
Once at the theatre, please ask an usher or other theatre staff member if you need assistance with your accessible seating.
Accessible tickets
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Orchestra seating is accessible without steps. There are no steps to the designated wheelchair or aisle transfer seating locations. Accessible seating is available in the Orchestra only.
Mezzanine seating is located on the 2nd level, up 20 steps from the Orchestra. There are an additional 7 steps up from the Mezzanine lobby to the Mezzanine entrance (located behind row D), and an additional 28 steps up to the remainder of the Mezzanine. All stairs to and in the Mezzanine level have handrails.
Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row.
Assistive devices
The Al Hirschfeld Theatre offers D-Scriptive devices, I-Caption devices, audio induction neck loops, and infrared headsets. If an assistive device would help you enjoy the show, please visit the headset booth in the lobby corridor. These devices are provided free of charge. To reserve a device, contact Sound Associates at [email protected] or (212) 757-5679. Additionally, foreign language captioning is available in Spanish, Portuguese, French, German, Japanese, Mandarin, and Korean by downloading the free GalaPro app.
Elevators/Escalator
There are no elevators or escalators at the Al Hirschfeld Theatre. However, all stairs to and in the Mezzanine level have handrails.
Restroom
There is an accessible, single-stall, all-gender restroom on the Orchestra level.
Your safety is our highest concern. Doors will open approximately 60 minutes prior to show time, so please arrive early and leave plenty of time for security screening. All bags are subject to inspection and all guests will go through a metal detector before entering the August Wilson Theatre. No weapons of any kind, including firearms, knives, tasers, mace, and pepper spray, are allowed. Additionally, personal alarms, glass bottles/containers, lighters, bikes, e-bikes, e-scooters, illegal substances, and alcohol are not permitted. Theatre Management reserves the right to prohibit other items as deemed necessary.
Where are your seats?
From Door 1, there are 6 steps up to the Orchestra level of the theatre from the sidewalk. From Door 2, there are 11 steps up to the first level of the theatre from the sidewalk, and 25 steps down from there to the Vault Bar.
The Orchestra level of the theatre is 6 steps up from the Door 1, or 25 steps up from the Vault Bar. There are no steps within Orchestra Table Seating. There are no steps within Orchestra 1, 2, and 3. There are an additional 4 steps up to Orchestra 4, 5 and 6.
The West Mezzanine is on the 2nd level, up 19 steps from the Orchestra level, or 44 steps up from the Vault Bar. There are no steps within Mezzanine Table Seating 1. There is an elevator from the Orchestra level to Mezzanine Table Seating 2. In Mezzanine 4, there are approximately 2 steps up/down per row.
The East Mezzanine is on the 2nd level, up 22 steps from the Orchestra level, or 47 steps up from the Vault Bar. There are approximately 2 steps up/down per row in Mezzanine 1, 2, and 3.
What to wear?
While deciding what to wear, keep in mind that the Kit Kat Club is kept cool year-round.
Wifi
Connect to the internet using the network -Kit_Kat_Club_Free_WiFi- for better service within the theatre.
Drinks and snacks
Drinks and snacks may be purchased at any of the three bars, or through the Club’s delivery service, which is available at every seat.
Restrooms
Restrooms are located on the Mezzanine level and in the Vault Bar, 1 flight up or down from the Orchestra. There is an accessible, single-stall, all-gender restroom on the Orchestra level. Patrons at the Kit Kat Club are welcome to use whichever restroom facilities best fit their gender identity or expression.
Coat check
The coat check is located in the Vault Bar. The charge is $3 per item. If stairs prevent you from accessing the Vault Bar, ask a member of the staff for assistance.
Take home something to remember
Merchandise is available for purchase in the Vault Bar and Green Bar before the show, during intermission, and directly after the show. If stairs prevent you from accessing either bar, ask a member of the staff for assistance.
The August Wilson Theatre offers Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating.
There is a Stair Lift that provides direct access from the front of the theatre to the Orchestra level. A person does not have to be a wheelchair user to use the lift; however, the Stair Lift has a weight capacity of 500 pounds. Upon arrival, please contact a member of the staff outside the theater and they will guide you to the Stair Lift. A member of the staff will assist guests with the operation of the lift before and after the performance.
All stairs in the theatre have handrails.
A Wheelchair Accessible seat is a seat that can be removed, at the request of the ticket holder, to accommodate a wheelchair or mobility scooter. Pricing for Wheelchair Accessible seating varies to capture the range of prices available throughout the theatre.
Waiter service is available for guests who use wheelchairs. Please speak with a staff member at the theatre to request snack or beverage service from your seat.
A Wheelchair Companion seat is a seat that is located next to a Wheelchair Accessible seat. A Wheelchair Companion seat is not a removable seat. Pricing for Wheelchair Companion seating varies to capture the range of prices available throughout the theatre.
An Aisle Transfer seat is a seat located on the aisle with an outer arm that can be raised or removed at the request of the ticket holder. Pricing for Aisle Transfer seating matches that of surrounding seats.
An Aisle Transfer Companion seat is a seat that is located next to an Aisle Transfer seat. An Aisle Transfer Companion seat does not have an adjustable or removable arm. Pricing for Aisle Transfer Companion seating matches that of surrounding seats.
Vision/Hearing Accessible seating is located in the middle of Orchestra Row D. Pricing for Vision/Hearing Accessible seating matches that of surrounding seats.
Once at the theatre, please ask an usher or other theatre staff member if you need assistance with your accessible seating.
Accessible tickets
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Orchestra seating is accessible without steps, with the exception of Orchestra 4, 5 and 6, which are located up 4 steps. There are no steps to the designated wheelchair seating locations.
West Mezzanine seating is located on the 2nd level, up 19 steps from the Orchestra. There is an elevator from the Orchestra level to the designated wheelchair seating location in Mezzanine Table Seating 2. In Mezzanine 4, there are approximately 2 steps up/down per row. All stairs to and in the West Mezzanine have handrails.
East Mezzanine seating is located on the 2rd level, up 22 steps from the Orchestra. There are approximately 2 steps up/down per row in Mezzanine 1, 2, and 3. All stairs to and in the East Mezzanine have handrails.
Assistive devices
The August Wilson Theatre offers D-Scriptive devices, I-Caption devices, audio induction neck loops, and infrared headsets. If an assistive device would help you enjoy the show, please visit the headset booth in the Main Lobby next to the bar. If stairs prevent you from accessing the Main Lobby, ask a member of the staff for assistance. These devices are provided free of charge. To reserve a device in advance of your performance, please visit www.soundassociates.com/broadway-listings or email [email protected] and provide your name, show and performance details, device request, email address, and phone number.
Elevators/Escalator
There is a Stair Lift that provides direct access from the front of the theatre to the Orchestra level. There is an elevator from the Orchestra level to Mezzanine Table Seating 2. All other sections are accessible by stair.
Restroom
There is an accessible, single-stall, all-gender restroom on the Orchestra level.
Your safety is our highest concern. Doors will open approximately 45 minutes prior to show time, so please arrive early and leave plenty of time for security screening. All bags are subject to inspection and all guests will go through a metal detector before entering the St. James Theatre. No weapons of any kind, including firearms, knives, tasers, mace, and pepper spray, are allowed. Additionally, personal alarms, glass bottles/containers, lighters, bikes, e-bikes, e-scooters, illegal substances, and alcohol are not permitted. Theatre Management reserves the right to prohibit other items as deemed necessary.
Where are your seats?
Orchestra seating is accessible without steps, with the exception of rows Q, R, S, and T in the Right and Center Orchestra sections. Mezzanine seating is located on the 2nd level, up 29 steps from the Orchestra. Balcony seating is located on the 3rd level, up 76 steps from the Orchestra. On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine and Balcony levels have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable.
Wifi
Connect to the internet using the network -St_James_Free_WiFi- for better service within the theatre.
Drinks and snacks
Drinks and snacks can be purchased at the bars on each level of the theatre. Please bring concessions to your seat to enjoy.
Restrooms
Restrooms are located down 1 flight down from the Orchestra, and on the Mezzanine and Balcony levels. All staircases to the restrooms have handrails. There is an accessible, single-stall, all-gender restroom on the Orchestra level. We encourage you to use the restroom that best fits your gender identity or expression.
Coat check
The coat check is located on the Orchestra level. The charge is $3 per item.
Take home something to remember
Merchandise is available for purchase on the Orchestra level before curtain, during intermission, and directly after the show.
The St. James Theatre offers Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating. All accessible seating at the St. James Theatre is located on the Orchestra level. There are no steps from the sidewalk to the Orchestra level. There are steps with handrails to access seating on all other levels of the theatre.
A Wheelchair Accessible seat is a seat that can be removed, at the request of the ticket holder, to accommodate a wheelchair or mobility scooter. Pricing for Wheelchair Accessible seating varies to capture the range of prices available throughout the theatre.
A Wheelchair Companion seat is a seat that is located next to or in front of a Wheelchair Accessible seat. A Wheelchair Companion seat is not a removable seat. Pricing for Wheelchair Companion seating varies to capture the range of prices available throughout the theatre.
An Aisle Transfer seat is a seat located on the aisle with an outer arm that can be raised or removed at the request of the ticket holder. Pricing for Aisle Transfer seating matches that of surrounding seats.
An Aisle Transfer Companion seat is a seat that is located next to an Aisle Transfer seat. An Aisle Transfer Companion seat does not have an adjustable or removable arm. Pricing for Aisle Transfer Companion seating matches that of surrounding seats.
Vision/Hearing Accessible seating is located in the middle of Orchestra Center Row B, the third row from the stage. Pricing for Vision/Hearing Accessible seating matches that of surrounding seats.
Once at the theatre, please ask an usher or other theatre staff member if you need assistance with your accessible seating.
Accessible tickets
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Orchestra seating is accessible without steps, with the exception of rows Q, R, S, and T in the Right and Center Orchestra sections. There are no steps to the designated wheelchair or aisle transfer seating locations. Accessible seating is available in the Orchestra only.
Mezzanine seating is located on the 2nd level, up 29 steps from the Orchestra. There are an additional 20 steps up to the remainder of the Mezzanine. The entrance to the Mezzanine is behind row E. All stairs to and in the Mezzanine level have handrails.
Balcony seating is located on the 3rd level, up 76 steps from the Orchestra. The entrance to all Balcony seating is behind Row H. All stairs to and in the Balcony level have handrails.
Please Note: On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row.
Assistive devices
The St. James Theatre offers D-Scriptive devices, I-Caption devices, audio induction neck loops, and infrared headsets. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra lobby. These devices are provided free of charge. To reserve a device in advance of your performance, please visit www.soundassociates.com/broadway-listings or email [email protected] and provide your name, show and performance details, device request, email address, and phone number.
Elevators/Escalator
There are no elevators or escalators at the St. James Theatre. However, all stairs to and in the Mezzanine and Balcony levels have handrails.
Restroom
There is an accessible, single-stall, all-gender restroom on the Orchestra level.
Your safety is our highest concern. Doors will open approximately 45 minutes prior to show time, so please arrive early and leave plenty of time for security screening. All bags are subject to inspection and all guests will go through a metal detector before entering the Eugene O’Neill Theatre. No weapons of any kind, including firearms, knives, tasers, mace, and pepper spray, are allowed. Additionally, personal alarms, glass bottles/containers, lighters, bikes, e-bikes, e-scooters, illegal substances, and alcohol are not permitted. Theatre Management reserves the right to prohibit other items as deemed necessary.
Where are your seats?
Orchestra seating is accessible without steps, with the exception of row T, which is located up one step. Mezzanine seating is located on the 2nd level, up 25 steps from the Orchestra. On the Mezzanine level, there are approximately 2 steps up/down per row. There are no elevators or escalators at the theatre. All stairs to and in the Mezzanine level have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.
Wifi
Connect to the internet using the network -Eugene_ONeill_Free_WiFi- for better service within the theatre.
Drinks and snacks
Drinks and snacks can be purchased at the bars on each level of the theatre. Please bring concessions to your seat to enjoy.
Restrooms
Restrooms are located down 1 flight of stairs from the lobby. For accessible, single-stall and/or all-gender restroom options, please speak with a member of the theatre staff who can guide you to The Time Hotel, located directly adjacent to the theatre at 224 West 49th Street. We encourage you to use the restroom that best fits your gender identity or expression.
Coat check
There is no coat check at the theatre, but if you have a large bag, we’d be happy to store it for you. Please speak to a member of our staff when you arrive. The charge is $3 per item.
Take home something to remember
Merchandise will be available for purchase on every level before curtain and during intermission. After the show, merchandise can be purchased in the Box Office lobby.
The Eugene O’Neill Theatre offers Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating. All accessible seating at the Eugene O’Neill Theatre is located on the Orchestra level. There are no steps from the sidewalk to the Orchestra level. There are steps with handrails to access seating on all other levels of the theatre.
A Wheelchair Accessible seat is a seat that can be removed, at the request of the ticket holder, to accommodate a wheelchair or mobility scooter. Pricing for Wheelchair Accessible seating varies to capture the range of prices available throughout the theatre.
A Wheelchair Companion seat is a seat that is located next to a Wheelchair Accessible seat. A Wheelchair Companion seat is not a removable seat. Pricing for Wheelchair Companion seating varies to capture the range of prices available throughout the theatre.
An Aisle Transfer seat is a seat located on the aisle with an outer arm that can be raised or removed at the request of the ticket holder. Pricing for Aisle Transfer seating matches that of surrounding seats.
An Aisle Transfer Companion seat is a seat that is located next to an Aisle Transfer seat. An Aisle Transfer Companion seat does not have an adjustable or removable arm. Pricing for Aisle Transfer Companion seating matches that of surrounding seats.
Vision/Hearing Accessible seating is located in the middle of Orchestra Center Row B, the second row from the stage. Pricing for Vision/Hearing Accessible seating matches that of surrounding seats.
Once at the theatre, please ask an usher or other theatre staff member if you need assistance with your accessible seating.
Accessible tickets
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Orchestra seating is accessible without steps, with the exception of row T, which is located up one step. There are no steps to the designated wheelchair or aisle transfer seating locations. Accessible seating is available in the Orchestra only.
Mezzanine seating is located on the 2nd level, up 25 steps from the Orchestra. There are an additional 15 steps up to the remainder of the Mezzanine. The entrance to Mezzanine is behind row D. All stairs to and in the Mezzanine level have handrails.
Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row.
Assistive devices
The Eugene O’Neill Theatre offers D-Scriptive devices, I-Caption devices, infrared headsets, audio induction neck loops, and Showtrans devices in Japanese, Portuguese, and Spanish. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra Bar lobby. These devices are provided free of charge. To reserve a device in advance of your performance, please visit www.soundassociates.com/broadway-listings or email [email protected] and provide your name, show and performance details, device request, email address, and phone number.
Elevators/Escalator
There are no elevators or escalators at the Eugene O’Neill Theatre. However, all stairs to and in the Mezzanine level have handrails.
Restroom
For accessible, single-stall and/or all-gender restroom options, please speak with a member of the theatre staff who can guide you to The Time Hotel, located directly adjacent to the theatre at 224 West 49th Street.
