At a glance
The August Wilson Theatre
245 West 52nd Street
Between Broadway Avenue & 8th Avenue
At the theatre
When you arrive
Your safety is our highest concern. Entry will include a security screening. Firearms or weapons of any kind will not be allowed inside the theatre.
Where are your seats?
All Orchestra seats are located one level above the main theatre lobby. Mezzanine seats are located up one flight of stairs from the orchestra level. Please be aware that the August Wilson theatre does not have an elevator to the Mezzanine, however all staircases have handrails.
What to wear?
While some theatregoers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.
Connect to the internet using the network -August_Wilson_Free_WiFi- for better service within the theatre.
Drinks and snacks
Drinks and snacks can be purchased at the bars in the Main Lobby and Mezzanine Lobby. Please bring concessions to your seat to enjoy. Waiter service is available for guests who use wheelchairs. Please speak with a staff member at the theatre to place a food or beverage order.
Restrooms are located in the Main Lobby, one flight down from the Orchestra. There is a wheelchair accessible restroom located near the upper landing of the stair lift on the Orchestra level. Gender diversity is welcome here. We encourage you to use the restroom that best fits your gender identity or expression.
If you have a bag or large coat, we’d be happy to check it for you. The coat check is located in the Main Lobby. The charge is $3 per item.↑ back to the top
The August Wilson Theatre is not completely wheelchair accessible. There are 8 steps down into the main entrance of the theatre from the sidewalk and 25 steps up from there to the Orchestra level. However, there is an entrance via a Stair Lift that provides direct access from the entrance on 52nd Street to the Orchestra level. A person does not have to be a wheelchair user to use the lift, however the Stair Lift does have a weight capacity of 500 pounds. Upon arrival, please contact the uniformed porter on duty in the Outer Lobby who will usher you to the Stair Lift. If the porter is not present in the Outer Lobby, please ask the Box Office personnel to contact the manager. The Box Office is on the street level. If you require assistance, the porter will be available to help you with the operation of the lift before and after the performance. Waiter service is available for guests who use wheelchairs. Please speak with a staff member at the theatre to place a food or beverage order
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
Accessibility by seating section
Seating is accessible to all parts of the Orchestra via steps. There are 25 steps up from the main entrance of the theatre to the Orchestra level. However, there is an entrance via a Stair Lift that provides direct access from the entrance on 52nd Street to the Orchestra level. See Access Information above. Wheelchair seating is in the Orchestra only.
Located on the 2nd level: up 16 steps from the Orchestra. There is an additional 6 steps up from the Mezzanine lobby to the Mezzanine entrance (located behind row E), and an additional 19 steps up to the remainder of the Mezzanine.
Please Note: On the Mezzanine level, there are approximately 2 steps up/down per row.
The August Wilson Theatre offers D-Scriptive devices, I-Caption devices, audio induction neck loops, and infrared headsets. If an assistive device would help you enjoy the show, please visit the headset booth in the Main Lobby next to the bar. If stairs prevent you from accessing the Main Lobby, ask a member of the staff for assistance. There is no charge, but a valid photo ID is required as a deposit.
There is a Stair Lift available to the Orchestra. See Access Information above.
There is an accessible restroom located near the upper landing of the stair lift on the Orchestra level.↑ back to the top