• Frozen
  • Frozen
  • Frozen
  • Frozen
  • Frozen

Frozen

Visit FrozenTheMusical.com

At a glance

Theatre info

The St. James Theatre
246 West 44th Street
Between 7th Avenue & 8th Avenue

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Running Time

2 hours and 30 minutes, including one 15 minute intermission.

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Get tickets

  • Online

  • By phone

    Call (866) 870-2717
  • In person

    Visit the Box Office
    246 West 44th Street
    Monday – Saturday: 10am – 8pm
    Sunday: 11am – 7pm

     

    Holiday Hours
    Christmas Eve, Dec 24: 10am – 2pm
    Christmas Day, Dec 25: Closed
    New Year’s Eve, Dec 31: Closed
    New Year’s Day, Jan 1: Noon – 7pm

Online Lottery

A limited number of tickets for each performance will be sold via online lottery. Entries will be accepted at luckyseat.com.

Age Appropriate

We’re so happy to share the magic of Broadway with our young audience members, but please note that Frozen is not intended for children under 4. The show is recommended for ages 8+. Everyone, regardless of age, must have a ticket. As part of this live theatrical experience, we ask that all audience members remain mindful of fellow theatre-goers throughout their time with us. Singing and talking are not permitted during the performance. Anyone disrupting other guests may be asked to step out of the theatre. A live feed of the show is shown on monitors in our lobbies should anyone in your party need to leave the theatre. If you will be arriving with a stroller, one of our team members will guide you to our stroller check-in, which is available for a $3 charge, cash only. And if you need a booster seat, just ask one of our team members.

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At the theatre

When you arrive

Your safety is our highest concern. Doors will open one hour prior to show time, so please arrive early and leave plenty of time for security screening. Firearms or weapons of any kind will not be allowed inside the theatre.

Where are your seats?

All Orchestra seats are located on the main floor of the theatre. Mezzanine seats are located on the second level: up 29 steps from the Orchestra. The Balcony is located on the third level, up 76 steps from the Orchestra. Please be aware that the St. James Theatre does not have an elevator. However, all staircases have handrails.

What to wear?

While some theatre-goers do get dressed up for their visit to our theatres, you are welcome to wear what makes you most comfortable. Keep in mind that our theatres are kept cool year-round, so you may want to bring a sweater.

Wifi

Connect to the internet using the network -St_James_Free_WiFi- for better service within the theatre.

Drinks and snacks

As you’re getting settled, please visit our bars (one on each level) to enjoy a drink or snack, which you are welcome to take to your seat.

Restrooms

Men’s and Ladies’ restrooms are located down one flight of stairs from the Orchestra level. Patrons seated in the Mezzanine and Balcony will find a Men’s and Ladies’ restroom on their level. The accessible restroom is located on the Orchestra level. Gender diversity is welcome here. We encourage you to use the restroom that best fits your gender identity or expression.

Coat check

If you have a bag or large coat, we’d be happy to check it for you. Our coat check is on the Orchestra level. The charge is $3 per item.

Take home something to remember

Visit one of the merchandise booths, located on the Orchestra and Mezzanine levels, to take home a souvenir from the show.

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Accessibility

Assistive devices

The St. James Theatre offers D-Scriptive devices for the blind, I-Caption devices for the deaf, audio induction neck loops for those who have a “T” switch on their hearing aid or cochlear implant, infrared headsets to enhance sound and dialogue, and Showtrans devices in Japanese, Portuguese, Spanish, Korean and Chinese. If an assistive device would help you enjoy the show, please visit the headset booth in the Orchestra lobby. There is no charge, but a valid photo ID is required as a deposit.

Access information

The St. James Theatre provides wheelchair-accessible seating on the Orchestra level of the theatre for all performances for patrons who use wheelchairs and their companions. There are no steps leading into the Orchestra level of the theatre from the sidewalk. There are steps to access seating on other levels of the theatre. Pricing for wheelchair-accessible seats on the Orchestra level varies so as to capture the range of prices available throughout the theatre.

Accessible tickets

To purchase, visit Ticketmaster.com or call Ticketmaster at (877) 250-2929. If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].

Accessibility by seating section

Orchestra Location:

Seating is accessible to all parts of the Orchestra without steps, with the exception of rows Q, R, S, and T in the Right and Center Orchestra sections only. There are no steps to the designated wheelchair seating locations. Wheelchair seating is in the Orchestra only.

Mezzanine Location:

Located on the 2nd level: up 29 steps from the Orchestra. There are an additional 20 steps up to the remainder of the Mezzanine. Entrance to Mezzanine is behind row E.

Balcony Location:

Located on the 3rd level: up 77 steps from the Orchestra.

Please Note: On the Mezzanine and Balcony levels, there are approximately 2 steps up/down per row.

Autism-friendly performances

For information, please call: (212) 912-9770 or visit tdf.org.

Performances for people with hearing loss

For information, please call: (212) 912-9770 or visit tdf.org.

Performances for the partially sighted and blind

For information, please call HAI (Healing Arts Initiative) at (212) 575-7660, 9am – 5pm (EST).

Elevators/Escalator

None available.

Restroom

There is a wheelchair accessible unisex restroom located on the main level.

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