Updated March 20, 2022
Please Note: This page may be updated periodically and new sections may be added. Please check back regularly prior to your visit to the theatre to ensure you have the most up-to-date information.
All guests are subject to the Ticket Holder Terms & Conditions.
Contents
COVID-19 Safety Measures
Jujamcyn Theaters is committed to the health and safety of our audiences, performers, and staff. The St. James Theatre ventilation systems are enhanced with MERV13 filters, and rigorous cleaning and sanitation protocols are in place. At this time, masks for guests are encouraged but not required.
If you feel ill, or test positive for COVID-19, please do not come to the theatre, and fill out this form.
Health and safety protocols are subject to change. Please check for updates on Jujamcyn.com in advance of your performance date. Ticket holders who do not comply with venue protocols will not be admitted. More details on our Ticket Holder Terms & Conditions page.
Purchasing Tickets
How do I buy tickets to New York, New York: A New Musical?
You can purchase tickets to New, York, New York on SeatGeek.com, via phone at (888) 985-9421, or at the St. James Theatre box office.
How do I purchase accessible seating?
Wheelchair Accessible seating, Aisle Transfer seating, Companion seating, and Vision/Hearing Accessible seating can be purchased on SeatGeek.com, if locations are available. After selecting a performance, click the Accessible button to display all accessible seating types. If you want to see only certain types of accessible seating, open the filter screen by clicking the button with horizontal lines in the SeatGeek app, or the top left button with vertical lines on SeatGeek.com. Use the toggles at the bottom of the filter screen to select specific types of accessible seating. Make sure to select “Any Quantity” of tickets at the top of the filter screen so that all available seats falling under the selected category or categories of accessible seating are displayed.
If you have any questions about accessible seating or other accommodations prior to purchasing tickets, please contact Jujamcyn Customer Service at (212) 840-0479 or [email protected].
How do I access my SeatGeek ticket?
All tickets are mobile tickets that must be displayed on a smartphone. You can find your tickets in the tickets tab of your account on SeatGeek.com and in the SeatGeek app. If you do not see your tickets in the tickets tab of your SeatGeek account, you may need to complete a simple Account Linking process.
If you do not have a smartphone, visit the St. James Theatre box office on the day of your performance for assistance.
Do I need to use the SeatGeek app to display my tickets / I can’t download the SeatGeek app, what do I do?
While you may choose to display your tickets using the SeatGeek app, you can also display them using a mobile browser. Just log into SeatGeek.com from your preferred web browser on your phone or mobile device, and open your tickets in the Tickets tab.
How do I send a ticket to someone on SeatGeek?
Sending tickets to friends on SeatGeek is easy. View step-by-step instructions and walkthrough videos on SeatGeek here.
How do I sell a ticket on SeatGeek?
Selling your tickets on SeatGeek is easy. View step-by-step instructions and walkthrough videos on SeatGeek here. For more information, please see the Transfer & Resale Policy.
There are multiple people in my party. Does each person need to have their own ticket on their phone?
You do not need to send a ticket to each person in your party, as long as you enter the theatre together. If you’d like each person to have their own mobile ticket, sending a ticket to someone is easy on SeatGeek.
I didn’t buy my ticket on SeatGeek. Is my ticket still valid?
Official primary tickets for shows in Jujamcyn theatres can only be purchased on the SeatGeek platform and at the theatre box office. Screenshots and printouts of mobile tickets will not be accepted for entry into the theatre.
Attending the Show
More information about attending New York, New York, including box office hours and show run time, available here.
What if I can’t attend my performance?
All sales for performances of New York, New York: A New Musical are final.
Tickets may be transferred or resold if you are not able to attend a performance, subject to applicable laws and regulations. Guests who are unable to attend their performance may transfer their tickets free of charge or resell their tickets on SeatGeek with an associated SeatGeek account. Complimentary tickets cannot be transferred or resold. Terms and conditions apply.
If you feel ill, or test positive for COVID-19, please do not come to the theatre, and fill out this form.
Other Questions
Please contact us by filling out this form.