Updated November 30, 2022
Please Note: Answers to these FAQs may be updated periodically and new FAQs may be added. Please check back regularly prior to your visit to the theatre to ensure you have the most up-to-date information.
VIP Room Passes
What’s included in my VIP Room Pass?
Your VIP Room Pass includes:
- Express entry into the theatre
- Access to the VIP room pre-show and during intermission
- Reserved seating
- A welcome glass of Prosecco. Non-alcoholic alternatives available by request.
- A dedicated server
Please Note: The St. James VIP Room does not have a private bathroom. You must have tickets for the show on the date and time of your VIP Room Pass to enter the St. James Theatre. VIP Room Passes are non-transferrable.
How many VIP Room Passes do I need to purchase?
Each ticket holder requires a VIP Room Pass for entry.
If you need help purchasing for a large group or would like to book the whole room, please contact us by filling out this form.
Can I order additional drinks and snacks?
Yes. All items available at the main bar are available for purchase from the VIP Room’s dedicated server.
Which theatre seats do not have access the VIP Room?
Ticket holders seated in the Balcony and Boxes will not have time to access the VIP Room during intermission, so we do not recommend purchasing VIP Room Passes if you are seated in those sections. If you’d like to exchange your seats for locations with access to the VIP room, please contact us by filling out this from and we will be happy to reseat you.
VIP Room Access
What time does the VIP Room open?
The VIP Room opens 45 minutes before curtain. We suggest arriving early to enjoy the room.
Is the VIP Room wheelchair accessible?
The VIP Room is located between the Orchestra and Mezzanine levels and is not wheelchair accessible. The Mezzanine is 29 steps up from the Orchestra.
How do I find the VIP Room?
When you arrive at the theatre, head to the front of the line and tell a member of our staff that you’ve purchased access to the VIP Room. Any member of our team would be happy to direct you to the VIP Room.
Does the VIP Room have a private bathroom?
No. The VIP Room at the St. James Theatre does not have a private bathroom. Our VIP host will be happy to guide you to the nearest theatre restrooms.
COVID-19 Safety Measures
What are the COVID-19 safety measures for the VIP Room?
Jujamcyn Theaters is committed to the health and safety of our audiences, performers, and staff. The St. James Theatre ventilation systems are enhanced with MERV13 filters, and rigorous cleaning and sanitation protocols are in place. At this time, masks are encouraged for VIP guests when not seated at their assigned table, but not required.
If you feel ill, or test positive for COVID-19, please do not come to the theatre, and fill out this form.
Health and safety protocols are subject to change. Please check for updates on Jujamcyn.com in advance of your performance date. VIP Pass holders who do not comply with venue protocols will not be admitted. More details on our Ticket Holder Terms & Conditions page.
We’re celebrating a special occasion! Can you make it extra-special?
Birthdays, anniversaries, wedding proposals, you name it. If you’re celebrating, we’d love to help make your time with us as spectacular as possible. Please contact us by filling out this form.
Can I rent the room for my private event or group outing?
We’d be happy to discuss that with you. Please contact us by filling out this form.
I still have questions!
If you have any other questions, don’t hesitate to contact us by filling out this form.