David Byrne’s American Utopia FAQs

Updated July 30, 2021

Please Note: Answers to these FAQs may be updated periodically and new FAQs may be added. Please check back regularly prior to your visit to the theatre to ensure you have the most up-to-date information.

Purchase DAVID BYRNE’S AMERICAN UTOPIA tickets on SeatGeek here!

Contents

The Show

What is DAVID BYRNE’S AMERICAN UTOPIA?

DAVID BYRNE’S AMERICAN UTOPIA is a “dazzling, jubilant and rapturous” New York Times Critic’s Pick. Innovative pop/rock icon David Byrne (Talking Heads, Here Lies Love), shares the spotlight with a diverse ensemble of 11 musical artists from around the globe.

With “altogether astonishing choreography by Annie-B Parson” (The New York Times), and Tony®-nominated Alex Timbers (director of Moulin Rouge! The Musical on Broadway) serving as production consultant, DAVID BYRNE’S AMERICAN UTOPIA is ready to raise and rock the roof off Broadway’s St. James Theatre this fall.

What is the schedule? 

Performances begin Friday, September 17, 2021. Performances begin on time. Latecomers will be seated at management’s discretion. All dates and times are subject to change. Please check your ticket to confirm your performance information. Please visit SeatGeek.com to view the full DAVID BYRNE’S AMERICAN UTOPIA performance schedule.

What is the running time of the show / Is there an intermission?

The show runs approximately 100 minutes. There will be no intermission.

What is the age advisory for DAVID BYRNE’S AMERICAN UTOPIA?

The show is recommended for all ages. Children under 4 will not be admitted. Everyone requires a ticket for entry.

Purchasing Tickets

How do I buy tickets?

SeatGeek.com is the official ticketing provider of DAVID BYRNE’S AMERICAN UTOPIA. Tickets for DAVID BYRNE’S AMERICAN UTOPIA are now available on SeatGeek. Buy tickets here! Ticket holders are subject to the terms and conditions found here.

How do I purchase accessible seating?

Wheelchair, aisle transfer, companion seats and seats for the visually and hearing impaired can be purchased on SeatGeek.com, if locations are available. Use the Accessibility filter to locate seats that will best meet your needs.

How do I access my ticket?

All tickets for DAVID BYRNE’S AMERICAN UTOPIA are mobile tickets that must be displayed on a smartphone. You can find your tickets in the Tickets tab of your account on SeatGeek.com and in the SeatGeek app. On the day of your performance, you can use the St. James Theatre’s free wifi to access your mobile ticket.

If you do not have a smartphone, visit the St. James Box Office on the day of your performance for assistance.

Do I need to use the SeatGeek app to display my tickets / I can’t download the SeatGeek app, what do I do?

While you may choose to display your tickets using the SeatGeek app, you can also display them using a mobile browser. Just log into SeatGeek.com from your preferred web browser on your phone or mobile device, and open your tickets in the Tickets tab.

How do I send a ticket to someone on SeatGeek?

Sending tickets to friends on SeatGeek is easy. View step-by-step instructions and walkthrough videos on SeatGeek here.

There are multiple people in my party. Does each person need to have their own ticket on their phone?

You do not need to send a ticket to each person in your party, as long as you enter the theatre together. If you’d like each person to have their own mobile ticket, sending a ticket to someone is easy on SeatGeek.

I didn’t buy my ticket on SeatGeek. Is my ticket valid?

Official primary tickets for DAVID BYRNE’S AMERICAN UTOPIA can only be purchased on the SeatGeek platform and at the St. James Box Office.

Tickets purchased at the Hudson Theatre Box Office or through ATG Tickets prior to June 15, 2021 have been moved to SeatGeek, and must be accessed via SeatGeek.com or reprinted at the St. James Box Office. More details on tickets purchased prior to June 15, 2021 here.

If your tickets are from another point of purchase, please reach out to the seller to ensure they send you your mobile ticket on SeatGeek by following these steps. The seller does not need to be able to view the QR code to send your ticket to you.

Screenshots and printouts of mobile tickets will not be accepted for entry into the theatre. Only mobile tickets displayed through SeatGeek.com or in the SeatGeek app or paper tickets printed at the St. James Box Office are considered valid tickets to DAVID BYRNE’S AMERICAN UTOPIA.

What is your return policy?

Guests may transfer their electronic tickets free of charge prior to the start of their performance if they purchased their tickets through SeatGeek.com and are unable to attend on the day of the show.  

Guests may also return tickets for DAVID BYRNE’S AMERICAN UTOPIA purchased from the Official Online Box Office or via phone from SeatGeek.com for performances through February 28, 2022 for a refund or exchange. For all other tickets please contact your point of purchase for assistance.

To request an exchange or refund, visit https://www.jujamcyn.com/help/ and fill out the Refunds & Exchanges form. Terms and conditions apply.

If you feel ill, or test positive for COVID-19, please do not come to the theatre, and contact [email protected].

Is the St. James Box Office open?

The St. James Box Office is now open.

  • Monday to Saturday 10AM – 6PM
  • Sunday closed

Tickets Purchased Before June 15, 2021

Why am I getting a new ticket?

David Byrne’s American Utopia is moving from the Hudson Theatre to the St. James Theatre. Everyone who bought a ticket prior to June 15, 2021 will need to have a new ticket issued by SeatGeek or the St. James Box Office with their new seat locations.

Where are my new seats?

Everyone who bought a ticket prior to June 15, 2021 will receive a new seat assignment at the St. James Theatre. You can view a full seat chart of the St. James Theatre here.

I purchased tickets online. How do I get my new ticket?

Those who bought online from ATG Tickets have received an email from the show containing their new seat locations.

To access your ticket, you must have a SeatGeek account and complete this simple Account Linking process:

  1. Go to SeatGeek.com/Jujamcyn/Verify and type in the email address where you received the email with Account Linking instructions.
  2. You will receive an email from SeatGeek. Click the red “Connect Account to SeatGeek” button.
  3. If you already have a SeatGeek account, sign in. If you do not have a SeatGeek account, create one.
  4. Click the red “Connect” button to link your email address to your SeatGeek account.
  5. You can now view your tickets under the Tickets tab of your Account Manager, or in the Tickets tab on SeatGeek.com or in the SeatGeek app. 

You can watch a how-to-video for Account Linking here. If you do not know the email address associated with your tickets, please reach out to (855) 801-5876 for assistance.

I purchased tickets at the Hudson Theatre Box Office. How do I get my new ticket?

Please contact the Hudson Theatre at (855) 801-5876 for assistance.

I purchased tickets somewhere else. How do I get my new ticket?

Please contact (855) 801-5876 for assistance in verifying your David Byrne’s American Utopia ticket and issuing a new one.

Wait, I have other questions about a ticket I purchased prior to June 15!

Please contact (855) 801-5876 for assistance.

COVID-19

Do I need to be fully vaccinated to attend DAVID BYRNE’S AMERICAN UTOPIA?

Guests for all performances through January 2, 2022 will need to be fully vaccinated with an FDA or WHO authorized vaccine in order to attend DAVID BYRNE’S AMERICAN UTOPIA and must show proof of vaccination at their time of entry into the theatre with their valid ticket. “Fully vaccinated” means the performance date you are attending must be:

  • at least 14 days after your second dose of an FDA or WHO authorized two dose COVID-19 vaccine, or 
  • at least 14 days after your single dose of an FDA or WHO authorized single dose COVID-19 vaccine.

The only exception to the above will be for guests under the age of 12, or those who need reasonable accommodations due to a medical condition or sincerely held religious belief that prevents vaccination. Guests under 12 and those who need reasonable accommodations due to a medical condition or sincerely held religious belief must provide proof of at least one of the following:

  • negative COVID-19 PCR test taken within 72 hours of the performance start time, or
  • negative COVID-19 antigen test taken within 6 hours of the performance start time.

Proof of vaccination (or negative test for guests under the age of 12 and those seeking reasonable accommodations due to a medical condition or sincerely held religious belief) must come directly from the healthcare provider that performed the vaccination (or test for guests under the age of 12 and those seeking reasonable accommodations due to a medical condition or sincerely held religious belief). Guests can present proof via an official governmental mobile app or website containing vaccination or testing information, or a photo or physical copy of a vaccination card or test result. New York State residents, or anyone who received a COVID-19 vaccine, or was administered a COVID-19 test, in New York State may present proof through the use of the Excelsior Pass (for more details, visit: https://epass.ny.gov).

In addition to providing proof of vaccination (or negative test result, as applicable) in accordance with these protocols, all guests must present a government-issued photo ID such as a driver’s license or passport (guests younger than 18 may present a school photo ID). Guests under 12 must be accompanied by an adult who meets the above requirements.

What if my proof-of-vaccination is not in English?

We will be accepting proof-of-vaccination for all FDA and WHO authorized vaccines. If your proof-of-vaccination is not in English, please locate a COVID Safety Officer or other Theatre employee for assistance at your time of entry.

What is your mask policy?

Masks are required to be worn properly at all times except while actively eating or drinking when seated.

Is theatre seating socially distant?

All seating for DAVID BYRNE’S AMERICAN UTOPIA is not socially distant.

What other COVID protocols will be in place?

  • Contactless options will be available for transactions upon entry and for in-venue purchases.
  • All auditorium ventilation systems have been upgraded to MERV 13 filters.
  • EPA approved cleaning products are used along with rigorous cleaning and sanitation protocols.

Specific health & safety protocols are subject to change but will be clearly communicated to ticket holders in advance of their performance. Ticket holders who do not comply with venue protocols will not be admitted. More details on our Ticket Holder Terms & Conditions page.

Wait! I have other questions!

Find out more about David Byrne’s American Utopia here.

Find more information about Jujamcyn’s health & safety protocols here.

If you have other questions, we’re here to help. Reach out to [email protected] for assistance.