Unfortunately, due to [REASON FOR CANCELLATION], all [DAY DATE TIME] performances have been canceled. Please take note of the following information.
All tickets for this performance will be refunded at the original point of purchase.
If you purchased via Ticketmaster.com, Ticketmaster via Phone: your refund is being processed, and your credit card will be refunded automatically within 7-10 business days. For any issues, please contact Ticketmaster at 1-877-250-2929 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
If you purchased at the Box Office with a credit card: your refund is being processed, and your credit card will be refunded automatically within 7-10 business days.
If you purchased at the Box Office with cash: please return your original tickets to the theatre’s box office. You will be able to exchange your tickets for an alternate date of your choice, subject to availability, or you can receive a full refund.
If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
If you purchased at the TKTS booth, you would need to return there today with your tickets in hand to receive a full refund. Look for a patron services representative who will guide you to the correct ticket window.
If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Broadway.com, Continental Guest Services, Broadway Inbound, TDF, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.
We’re sorry for the inconvenience and look forward to having you return soon.