Updated May 26, 2020
Broadway performances are suspended due to COVID-19 until further notice. While a date to resume performances has yet to be determined, Broadway theatres are now offering refunds and exchanges for tickets purchased for performances through September 6, 2020.
We are continuously updating this page to reflect the most accurate information about this evolving situation. Please see below for answers to frequently asked questions.
We send love and health to you and your family during these difficult times, and we look forward to coming together again to celebrate and affirm the theatre we all cherish.
Is my performance happening?
Performances of The Book of Mormon, Hadestown, Mean Girls and Moulin Rouge! The Musical are canceled through September 6, 2020.
I have tickets to a performance before September 6, 2020. What happens now?
If you’d like to exchange your tickets, and they have not yet been refunded, please email us at [email protected] for assistance! All other tickets for canceled performances will be refunded at your original point of purchase.
If you’d like to exchange, but you’re not sure when you can come back, sign up for our email list! We’ll alert you about relaunch plans, and send a special deal for your first purchase when Broadway reopens.
If you have questions about your refund or exchange, please email us at [email protected].
I purchased tickets through Ticketmaster.com or Ticketmaster via phone. What happens now?
If you choose not to exchange, you will receive a refund automatically, if you have not already. You refund will be processed in as soon as 30 days from the cancellation date.
For any issues with a refund, please contact Ticketmaster at (800) 653-8000 and have your Ticketmaster Account Number/Confirmation Number handy. Visit the Ticketmaster FAQ for more information.
Can I exchange my tickets for a performance at a future date?
We’d love to have you back! If you’d like to exchange your tickets, and they have not yet been refunded, please email us at [email protected] for assistance!
If you have already received a refund for a canceled performance but would have preferred to exchange, sign up for our email list to be the first to know about relaunch plans, and receive a special deal for your first purchase when Broadway reopens.
I purchased tickets at the Box Office. What happens now?
If you purchased at the Box Office with a credit card: your refund is being processed, and your credit card will be refunded automatically within 7-14 business days.
If you purchased at the Box Office with cash or a check: email a photo or copy of your tickets and your mailing address to [email protected] with the subject line “Box Office Cash Purchase Refund Request” so that we can process your refund.
I purchased tickets as part of a group. How will I get my refund?
Please contact your Group Sales Agent for more information regarding refunds and exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
I purchased tickets through another sales channel. How do I get my refund?
If you purchased tickets through any licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Broadway.com, Continental Guest Services, Broadway Inbound, TDF, etc.): please contact your original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.
When is Broadway coming back?
Like you, we are not sure when it will be safe to gather again to celebrate the theatre we all cherish. If you’d like to be the first to know about relaunch plans, and receive a special deal on your first purchase when Broadway reopens, please sign up for our email list.
Can I buy tickets for a future performance?
Absolutely! Tickets for future performances of The Book of Mormon, Hadestown, Mean Girls and Moulin Rouge! The Musical can be purchased on Ticketmaster.com, by phone at (800) 982-2787 or through a licensed sales channel. Our theatre box offices are closed through September 6, 2020.
I can’t reach Ticketmaster.com Customer Service. Help!
As you can imagine, Ticketmaster is experiencing a very high call volume, and we appreciate your patience. You can reach Ticketmaster Customer Service by phone at (800) 653-8000, by email, or via chat in your “My Ticketmaster” account.
We’re here to help. You can email Jujamcyn Theaters Customer Service at [email protected].